Refund & Cancellation Policy

Effective Date: August 26, 2026

bulliebear.com (“Platform”) is operated by Bharra Brothers, a sole proprietorship registered under the Udyam Registration scheme. This Refund & Cancellation Policy should be read together with our Terms of Use, which it does not override or replace.

1. Nature of Payment

All payments made on the Platform are one-time, non-recurring charges for a fixed-duration access plan. The Platform does not operate on a subscription model — there is no recurring billing, automatic renewal, or ongoing charge of any kind associated with any plan.

Access to the features included in your chosen plan begins immediately upon successful payment and runs for the number of days listed above, regardless of whether you use the Platform during that period.

2. No Cancellation

Because each plan is a one-time payment rather than a subscription, there is no ongoing charge to cancel. Your access period runs its course and does not renew or charge again automatically. If you wish to stop using the Platform or delete your data before your access period ends, you may do so at any time through your account settings or by contacting us, as described in our Privacy Policy — this will not result in any refund of amounts already paid.

3. No Refunds

All payments made on the Platform are final and non-refundable. This applies regardless of:

Whether you use some, all, or none of the features included in your plan during its access period;

Your reason for wanting to discontinue use of the Platform;

Whether your access period has partially or fully elapsed at the time of your request.

Exception. Where a refund is required under applicable Indian consumer protection law — for example, where payment is successfully charged through Razorpay but access to the Platform is not granted due to a verified technical failure on our part — we will process a refund in accordance with that law. To request this, contact us using the details below within a reasonable time of the failed transaction, along with your payment reference.

4. Failed or Duplicate Payments

If a payment is deducted from your account but your plan is not activated, or if you are charged more than once for the same plan due to a technical error, please contact us with your payment reference ID (available from your Razorpay receipt or bank statement). We will investigate and, where a duplicate or failed transaction is confirmed, process the applicable refund through the original payment method, typically within the timeline prescribed by Razorpay and RBI’s payment processing guidelines.

5. Razorpay’s Dispute Resolution

Payments on the Platform are processed through Razorpay. Independent of the process described above, you may also have access to Razorpay’s own dispute resolution and chargeback mechanisms for a transaction, in accordance with Razorpay’s terms and the policies of your issuing bank or card network. Raising a dispute through Razorpay or your bank does not replace, and may run alongside, the process described in this Policy.

6. How to Reach Us

For any payment-related query, failed transaction, or refund request under the exceptions above, contact our Grievance Officer:

Name: Yogesh Bharra
Designation: Founder & Grievance Officer, Bharra Brothers
Email: grievance@bulliebear.com

We will acknowledge your request within 48 hours and aim to resolve it within 30 days, consistent with the grievance redressal timeline in our Privacy Policy.